Privacy Policy lunatoge –
Malaysian Player Data Protection

1 Introduction

This Privacy Policy ("Policy") describes how lunatoge ("Platform", "We") collects, uses, stores, discloses, and protects the personal information you provide when using the lunatoge platform – whether via website, mobile app, or any other service channel.

By registering or using the lunatoge platform, you confirm that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree, please stop using the platform and contact us to close your account.

2 Data We Collect

Lunatoge collects various types of personal data depending on how you interact with our platform. The main categories of data we collect are:

3 How We Collect Data

Lunatoge collects your personal information through several methods:

• Direct Registration: Information you provide when creating a new account, including name, email, phone number, and date of birth.
• Financial Transactions: Information required to process deposits and withdrawals, including payment method details.
• KYC Verification: Identity documents and proof of address submitted during the account verification process.
• Platform Usage: Data collected automatically while you use the platform – including IP address, device type, browser used, and pages visited.
• Cookies & Similar Technologies: Data collected via cookies and tracking pixels to improve user experience and platform analytics.
• Third Parties: In certain cases, information may be received from third-party identity verification providers or payment service providers for security purposes.

4 Data Usage Purposes

The personal data we collect is used solely for the following purposes:

• Creating, verifying, and managing your player account on the lunatoge platform.
• Processing deposits, withdrawals, and all related financial transactions.
• Complying with legal obligations including KYC and anti-money laundering (AML) procedures.
• Providing effective customer support and resolving any disputes that arise.
• Sending relevant promotional information and bonuses – subject to your communication preferences.
• Detecting and preventing fraud, abuse, and unlawful activity on the platform.
• Continuously improving the functionality, security, and user experience of the lunatoge platform.
• Supporting responsible gaming programmes, including monitoring for concerning gaming behaviour.

5 Data Sharing & Disclosure

Lunatoge does not sell or rent your personal data to any third party. However, under certain circumstances, we may need to share data with the following parties:

• Payment Service Providers: To process financial transactions such as deposits and withdrawals via FPX, DuitNow, and e-wallets.
• KYC Service Providers: Third-party identity verification companies integrated with the lunatoge system to process account verification documents.
• Game Providers: Within the limited scope required to operate games in the lunatoge lobby. Only technical session data is shared, not full identity information.
• Legal Authority: When required by law, court order, or a relevant regulatory authority.
• Business Transfers: In the event of a company merger or acquisition, player data may be transferred to the new entity subject to appropriate notice.

6 Data Storage & Security

Lunatoge applies robust technical and organisational security measures to protect your personal data from unauthorised access, use, modification, or disclosure:

• Data encryption in transit using 256-bit TLS/SSL protocols.
• Stored data is protected with database-level encryption.
• Strict access control – only authorised staff may access player data, and all access is logged and monitored.
• Regular security scans and penetration testing conducted by independent third parties.
• Established security incident response procedures to minimise the impact of data breaches should they occur.

Your personal data is retained for as long as necessary to fulfil the purpose of collection, comply with legal obligations (typically 7 years for financial records), or until you request account deletion. Once the retention period expires, data will be securely deleted or anonymised.

7 Cookies & Tracking Technology

Lunatoge uses cookies and similar tracking technologies to enhance the user experience on our platform. The types of cookies we use include:

• Essential Cookies (Required): Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve its functionality and speed. All data is collected anonymously.
• Functional Cookies: Saving your preferences such as language and display settings so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Used by third-party analytics tools to understand overall platform usage patterns. This data does not identify any specific individual.

You can manage or block cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or your experience on the lunatoge platform.

8 Your Rights

As a lunatoge player, you have the following rights regarding your personal data:

9 KYC & AML Compliance

As a responsible online entertainment platform, lunatoge is required to comply with Know Your Customer (KYC) procedures and Anti-Money Laundering (AML) laws. This means:

• You may be asked to submit identity documents, proof of address, and financial statements in certain situations – particularly when making large withdrawals or when unusual account activity is detected.
• Financial transaction records are retained for the period stipulated by Malaysian law for audit and compliance purposes.
• In cases where there is reasonable suspicion of money laundering or fraudulent activity, lunatoge is obligated to report to the relevant authorities without prior notice to you.

These KYC and AML procedures are in place to protect all players and ensure the lunatoge platform remains a safe and legitimate environment for all users.

10 Children's Data

The lunatoge platform is restricted to users aged 18 and above. We do not intentionally collect or process personal data of individuals under 18 years of age.

If we find that data of a minor has been collected without our knowledge, the account will be closed immediately and the relevant data deleted as soon as possible. If you believe we may hold data of someone under 18 years of age, please contact us immediately.

11 Privacy Policy Amendments

Lunatoge reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Players will be notified of any significant amendments via:

• Notices displayed on the lunatoge platform homepage.
• Email to the address registered on your account (for significant amendments).
• Update the "Last Updated" date at the top of this Privacy Policy.

Continued use of the lunatoge platform after any amendments take effect will be considered acceptance of the revised terms. We encourage you to review this page periodically.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how lunatoge manages your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon in the corner of the platform.
• Support Email: [email protected] – we aim for a response time within 24 working hours.